Terms and refunds
Last updated: 9 November 2026.
In short
Monthly plans: cancel any time, the plan stays active until the end of the month you paid for. We do not refund part of a month.
If Selona did not work because of a fault on our side, we refund that period.
Buy once: full refund within 14 days of payment if your bot has not been launched yet.
Who provides Selona
Selona is provided by Aliaksandr Vaitovich, Minsk, Belarus, an independent developer. Contact: hello@selona.pro. We answer within one working day.
What you get
Selona is an AI front desk for beauty studios and independent artists. It answers your clients in WhatsApp, Instagram and Telegram in their language, using the prices, team and rules you give us, offers free times and books visits in your booking system or calendar where that system allows it, and hands conversations to you when a person is needed. We set it up for you; the service is live once we have your price list and you have approved a test, usually within one working day.
Plans and prices
- Plans and prices are listed on our pricing page, shown in your local currency. Taxes such as VAT or sales tax are added at checkout where they apply.
- Monthly plans include a number of conversations per month. A conversation is one client's chat within 24 hours. We never charge extra for going over the limit. If you go over it two months in a row, we suggest moving to the next plan.
- Buy once: a one-time payment for your own Selona setup, then a monthly fee for hosting and AI. Support is optional and paid separately.
- Messages sent through WhatsApp are billed to you directly by Meta under its own pricing.
- Pilot: when we offer a free first month as part of our pilot, nothing is charged for that month, and the plan continues only if you choose to subscribe.
Payment
Payments are processed by the lava.top payment platform (LAVALANE LTD, Cyprus). Card, PayPal and Apple Pay are accepted; your card details go to the payment platform, not to us. Monthly plans renew automatically every month on the day of your first payment until you cancel.
Cancelling
- You can cancel a monthly plan at any time from the link in your payment receipt or by writing to us.
- After cancelling, Selona keeps working until the end of the period you have paid for and then stops. You will not be charged again.
- The monthly hosting and AI fee of the Buy once option can be cancelled the same way.
Refunds
- Monthly plans: we do not refund the unused part of a month after you cancel.
- Our fault: if Selona did not answer your clients for more than 24 hours in a row because of a fault on our side, we refund the affected days, or the whole month if it did not work for most of it. Write to us within 30 days.
- Buy once: full refund within 14 days of payment if your bot has not been launched yet. After launch the one-time payment is not refunded.
- Charged by mistake: if you were charged after cancelling or twice for the same period, we refund it in full.
- Refunds go back to the card or account you paid with, usually within 5 to 10 business days.
If you are a consumer in the EU or the UK, you keep your statutory rights. Selona is sold to businesses.
Your part
- Give us correct prices, services, opening hours and rules, and tell us when they change. Selona answers from what you give us.
- Do not use Selona for anything unlawful, for spam, or for medical diagnosis. Selona does not give medical advice; it hands health questions to you.
- You are responsible for the bookings in your system and for your relationship with your clients.
Limits
Selona uses AI and can make mistakes; we check its answers and fix problems quickly, and you can take over any conversation at any time. We are not liable for indirect losses such as lost profit. Our total liability is limited to the amount you paid us in the 3 months before the claim. Nothing here limits liability that cannot be limited by law.
Your data
How we handle data is described in our privacy policy. For your clients' conversations you are the controller and we process them on your behalf under a data processing agreement.
Changes
If we change these terms or a price, we tell you by email or in your control chat at least 30 days before. A price change applies from your next billing period after that, and you can cancel before it does.
Law
These terms are governed by the laws of the Republic of Belarus. We will always try to solve a problem by talking first.